Help:Log in problems

From The Muniment Room, a resource for social history, family history, and local history.

Usernames and passwords are case-sensitive

Both usernames and passwords are case-sensitive. Did you remember to type in the right capitalization? For example, if you registered under MyUserName, you will not be able to log in as Myusername (notice the subtle difference in spelling). The same goes for your password. The only exception is the first character of the username, which is capital by default -- so (for example) you should be able to log in either as "marmaduke" or "Marmaduke".

Cookies must be enabled

If you appear to be able to log in, but as soon as you try to look at a page after the 'Log in successful' page you appear logged out again, it is very likely to be a cookie problem.

To enable cookies, see the following brief tutorial: http://www.google.com/cookies.html.

If you are certain that cookies are enabled, make sure that you haven't inadvertently listed http://www.willisfleming.org.uk on a list of sites to never allow cookies for (This feature is available in (at least) Mozilla Firebird (Firefox) 0.6 and above and Microsoft Internet Explorer version 6 and above).

Also make sure your computer's date and time are set correctly; if they are not, cookies may expire before they are supposed to. Note that some firewall and ad-blocking software may interfere with the cookie that The Muniment Room uses to keep a person logged in.

A user may occasionally find him/herself "automatically " logged out in between beginning an edit and saving it, or when switching between multiple The Muniment Room pages open in multiple windows. This can be a result of your browser's cookie, cache, or firewall settings, but due to the nature of the software, some user ID information is stored in the servers; sometimes, especially during heavy server load, the system can "glitch" and your ID information will be misplaced, resulting in a logout. Regardless of the reason for the logout, the simplest solution to the problem is to check the Remember me box. If you do this on a computer that can be accessed by more than one person (i.e. at the library, at work, at school), please find and erase your user ID cookies after your editing session.

If you log in and enabled the cookie feature, a subsequent log in as a different user without the cookie feature enabled will appear as logged out.

What if I forget the password?

You can request on the login screen for a temporary password to be sent to your email address, which will allow you to retrieve your account. If for some reason you cannot retrieve your account in this way, then please contact an Administrator by emailing muniment [at] willisfleming.co.uk.

"@" symbol

Please note that the symbol "@" is not allowed in usernames.